Service Satisfaction Survey

Satisfaction Survey
Please rate your service experience at Denny Hecker's Stillwater Ford Lincoln Mercury:
1. When making your service appointment your waiting time on phone was:
Excellent Good Average Fair. Poor
2. When making your service appointment did we make an effort to understand your needs:
Excellent Good Average Fair Poor
3. When making your service appointment was there sufficient availability of appointment times:
Excellent Good Average Fair Poor
4. Were you promptly greeted when you brought your vehicle in for service:
Excellent Good Average Fair Poor
5. The service advisor was courteous:
Excellent Good Average Fair Poor
6. There was effort made to understand your service needs:
Excellent Good Average Fair Poor
7. The requested work was correctly completed:
Excellent Good Average Fair Poor
8. The work was completed on time:
Excellent Good Average Fair Poor
9. When service was completed costs were explained:
Excellent Good Average Fair Poor
10. When service was completed the work done was explained:
Excellent Good Average Fair Poor
11. The cashier was helpful:
Excellent Good Average Fair Poor
12. Your vehicle was returned to you clean:
Excellent Good Average Fair Poor
13. Your satisfaction with follow-up after your vehicle was serviced:
Excellent Good Average Fair Poor
14. The hours of operation were:
Excellent Good Average Fair Poor
15. Cleanliness of facilities was:
Excellent Good Average Fair Poor
16. Amenities in waiting area were:
Excellent Good Average Fair Poor
17. The ease/convenience of parking was:
Excellent Good Average Fair Poor
18. Likelihood you would return to Stillwater Ford for service:
Excellent Good Average Fair Poor
19. Likelihood you would recommend Stillwater Ford for service:
Excellent Good Average Fair Poor
YOUR CONTACT INFORMATION

Please enter in the message area below:

1. The VIN (vehicle identification number) of your vehicle
2. The service RO (repair order) number 
3. The date when your vehicle was serviced
Required Information*
First Name*
Last Name*
Address
Address2
City
State
ZIP Code
Country
Day Phone
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Home Phone
Cell Phone*
Preferred Contact Method
Preferred Contact Time
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ATTENTION BUYERS: VERIFY ALL EQUIPMENT & ACCESSORIES PRIOR TO SALE. This vehicle equipment listing is to be used as a guide only. This vehicle may be a rental return. The buyer should always confirm the existence and operation of both equipment and accessories prior to the sale of the vehicle. See sales person for details. This description/option listing does not constitute a guarantee or contract by the dealer or the producer of this label. The label and description of options on the vehicle should not be relied upon by the Buyer as to its accuracy. Buyer to verify the exact options and specifications of the particular vehicle.